Refund policy

Returns & Cancellations

We want to make our returns process as straightforward as possible. We offer a standard return window of 28 days from the date of delivery for you to return your items for a refund.

Our Simple 28-Day Returns Process:

• Step 1: Notify us. You have the right to change your mind and cancel your order. Simply email support@hakolino.com with your order number within 14 days of receiving your goods to start the process.
• Step 2: Send the items back. Once you have notified us, please dispatch the items back to us within the remaining 14 days of your 28-day return window.

Return Address: Hakolino Returns, Absolute Warehouse Services, New Market Approach, Cross Green Industrial Estate, LS9 0RJ, United Kingdom.

Return Shipping and Item Condition:

• You are responsible for paying the return shipping costs.
• If you prefer, we can organise a collection and deduct this charge from your final refund.
• Please pack items carefully in their original packaging. We inspect all returns and may make a deduction from your refund if the item has lost value due to unnecessary handling.
  

Your Refund:

• We will process your refund to your original payment method within 14 days of receiving the goods back, or within 14 days of receiving proof of postage.
• We refund the cost of standard outbound delivery (upgraded/premium delivery costs are non-refundable).

Faulty or Misdescribed Goods:

• Under the Consumer Rights Act 2015, if your goods arrive faulty or misdescribed, different rules apply. You have up to 30 days from delivery to reject them for a full refund (including product price, standard delivery, and reasonable return shipping costs).

 For full details, please see our Terms & Conditions of Sale and Privacy Policy.