At Hakolino, we want your shopping experience to be as simple and transparent as possible. Below you’ll find a quick summary of our delivery and returns policies.
Delivery
Standard Delivery
- Free delivery on all orders over £100 (Excludes IV, HS, ZE, KW, BT & IM postcodes)
- £6 delivery fee for orders under £100 (Excludes IV, HS, ZE, KW, BT & IM postcodes)
- Orders are usually dispatched within 1–2 working days.
- Standard delivery takes 3–5 working days from dispatch.
Remote Areas
- IV, HS, KW & ZE postcodes – £15 delivery fee
- BT & IM postcodes – £30 delivery fee
- We are unable to deliver to JE or GY postcodes at this time.
Delivery Coverage
We currently deliver within the UK only.
Returns & Cancellations
We want to make our returns process as straightforward as possible. For standard returns, you have a total return window of 28 days from the day after your order is delivered to complete your return.
Our returns process is simple:
1. Let us know you want to cancel (Within 14 Days) You have the right to change your mind and cancel your order without giving a reason. You just need to let us know within 14 days of the day after you receive your goods. Simply email support@hakolino.com with your order number to start the process.
2. Send the items back (Within 14 Days of notifying us) Once you have emailed us, you have a further 14 days to send the items back. Please send your returns to:
Hakolino Returns
Absolute Warehouse Services
New Market Approach
Cross Green Industrial Estate
LS9 0RJ
United Kingdom
Return Shipping and Item Condition You are responsible for paying the return shipping costs. If it is easier for you, we can organise a collection, and we will simply deduct this charge from your final refund.
Please pack the items carefully in their original packaging or suitable protective packaging. We inspect all returns, and we may need to make a deduction from your refund if the item has lost value because of unnecessary handling.
Your Refund We will process your refund to your original payment method within 14 days of receiving the goods back, or within 14 days of you showing us proof of postage (whichever happens first). We will also refund the cost of standard outbound delivery, though we do not refund the extra cost if you chose an upgraded or premium delivery option.
Faulty or Misdescribed Goods If something is wrong with your item, different rules apply. Under the Consumer Rights Act 2015, if your goods arrive faulty or misdescribed, you have 30 days from delivery to reject them for a full refund. In this situation, we will refund the product price, standard delivery charges, and cover reasonable return shipping costs.
For full details, please see our Terms & Conditions of Sale and Privacy Policy.