Privacy policy

 

Hakolino Privacy Policy

 


Last updated: September 2025


Hakolino (“we”, “us”, “our”) operates this website and online store, together with the features, tools, products and customer support offered through it (the “Services”). This Privacy Policy explains how we collect, use, share and protect your personal information when you browse, contact us or make a purchase.


If anything in our Terms of Service conflicts with this Privacy Policy in relation to personal data, this Privacy Policy will apply. By using the Services, you acknowledge you’ve read and understood this notice.

 

 

 

What we collect

 


“Personal information” means data that identifies you or could reasonably be linked to you. It does not include information that has been irreversibly anonymised.


Depending on how you use the Services, we may collect:

 

  • Contact details: name, email, phone, billing and delivery addresses.

  • Order & payment info: items purchased/returned, payment method and authorisation, transaction references (we do not store full card numbers).

  • Account details: username, password, saved preferences and settings.

  • Shopping activity: items viewed, added to basket or wishlist, purchase history.

  • Communications: messages you send us (e.g. customer support).

  • Device & usage data: IP address, device/browser type, network information, pages viewed, time on page, clicks and similar interactions.

  • Inferences: insights we generate to tailor recommendations and improve the experience.

 

 

 

 

Where your data comes from

 

 

  • Directly from you: when you browse, create an account, place an order or contact us.

  • Automatically: via cookies, pixels and similar technologies as you use the site.

  • Service providers: payments, delivery, hosting, security, analytics and support tools acting on our instructions.

  • Partners/third parties: where lawful and relevant to the Services.

 

 

 

 

How we use your data (and legal bases)

 


We use personal information to:

 

  • Provide the Services (contract): process payments, fulfil orders, arrange delivery/returns, manage your account and send order updates.

  • Personalise and improve (legitimate interests / consent where required): remember preferences, show relevant content and improve our site and products.

  • Customer support (contract / legitimate interests): respond to enquiries and resolve issues.

  • Marketing (legitimate interests / consent where required): send emails or show ads about products that may interest you. You can unsubscribe at any time by clicking the link in our emails or contacting us.

  • Security & fraud prevention (legitimate interests / legal obligation): protect accounts and investigate suspicious activity.

  • Legal & compliance (legal obligation / legitimate interests): meet our legal duties, handle disputes and enforce our terms.

 

 

 

 

When we share your data

 


We may share personal information:

 

  • With service providers who help run the Services (payments, delivery, IT/hosting, security, analytics, email and customer support).

  • With advertising/measurement partners to understand performance and (where permitted) show relevant ads.

  • Within our group/affiliates, where needed to provide the Services.

  • For legal or business reasons: to comply with law, respond to lawful requests, or as part of a merger, acquisition or restructuring.

  • With your consent: for example, where you connect a social media account or ask us to share data.

 


We do not sell your personal information. Some laws treat certain advertising/analytics disclosures as “sharing”; where applicable, you may opt out (see Your rights & choices).

 

 

 

 

Cookies & Similar Technologies

 


We use cookies, pixels, and similar technologies to make our Services work properly, to improve your experience, and to personalise content and advertising.


 

Types of cookies we use:

 

 

  • Essential cookies – required for core site functionality, such as shopping basket, checkout, and account login.

  • Analytics cookies – help us understand how visitors use the site so we can improve performance and usability.

  • Marketing cookies – used to personalise ads, measure their effectiveness, and prevent showing the same ad too often.

 


 

How you can manage cookies:

 

 

  • When you first visit our site, you may see a banner asking for consent to non-essential cookies. You can accept or reject these at any time.

  • You can also manage or block cookies through your browser settings.

  • To opt out of personalised advertising from Google specifically, you can visit Google Ads Settings.

 


We will not place non-essential cookies (analytics or marketing) without your consent where required by law.

 

 

Children’s data

 


Our Services are not intended for children, and we do not knowingly collect personal information from individuals under the age of majority in your location. If you believe a child has provided data to us, please contact us so we can delete it.

 

 

 

Security

 


We use appropriate technical and organisational measures to protect personal information. No method is perfectly secure, and information sent over the internet may not be secure in transit. Please keep your login details confidential.

 

 

 

How long we keep data

 


We keep personal information only for as long as needed for the purposes set out here—for example, to run your account, fulfil orders, meet tax/accounting requirements, resolve disputes and enforce our agreements. When no longer required, we delete or anonymise it.

 

 

 

International transfers

 


We may transfer, store and process your personal information outside the UK/EEA. Where we do, we use recognised safeguards such as the EU Standard Contractual Clauses and/or the UK IDTA/Addendum, unless the destination country has an adequacy decision.

 

 

 

Your rights & choices

 


Depending on where you live, you may have the right to:

 

  • Access/know the personal data we hold about you.

  • Delete your personal data (subject to legal exceptions).

  • Correct inaccurate or incomplete data.

  • Data portability: receive your data in a usable format or ask us to transfer it.

  • Object/restrict certain processing, including direct marketing at any time.

  • Withdraw consent where we rely on consent (e.g., cookies or marketing).

 


To exercise your rights—or manage marketing preferences—contact us at support@hakolino.com or use the unsubscribe link in our emails. We may need to verify your identity. We will not discriminate against you for exercising your rights.

 

 

 

Third-party websites

 


Our Services may link to other websites. Those sites have their own privacy and security practices; please review their policies. Content you post on public or third-party platforms may be visible to others.

 

 

 

Changes to this notice

 


We may update this Privacy Policy from time to time. We’ll post the new version here and update the “Last updated” date. If changes are significant, we’ll provide additional notice where required by law.

 

 

 

Contact us

 


Hakolino — YAM BGB SERVICES LIMITED

Registered office: First Floor, Winston House, 349 Regents Park Road, London, N3 1DH, United Kingdom


📧 Email: support@hakolino.com

📞 Phone: 0207 046 1393


If you’re in the UK and have concerns, you can contact the Information Commissioner’s Office (ICO). In the EEA, please contact your local data protection authority.